Terms & Conditions

Security

All Credit Card transactions are either handled by a third party or on a secure server using a minimum of SSL/128-bit encryption.

Privacy Policy

Wally & Co do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for delivery purposes
f. That you conform to the requirements of the Data Protection Act, 1998
g. We do not send random marketing emails to personal email addresses (spam)

Prices and Availability

All prices shown are inclusive of VAT and UK Mainland Delivery.

There are no hidden charges.

All orders are subject to availability. You will be informed by e-mail or telephone if any item ordered is not in stock or subject to a delay of more than three days.

Orders

Orders that are placed between Monday - Friday and received before 12pm midday, will be processed on the same day that the order is received. Orders receives after this time will be processed at the earliest opportunity.

Orders that are received on Saturdays, Sundays and Public Holidays will be processed on the next working day.

When completing your order online, please ensure that you have entered all your personal and delivery details correctly, including an accurate postcode and contact telephone numbers. It is important that we are able to get in touch with you should there be any issues with either your order or delivery.

All orders placed with Wally & Co are delivered FREE to UK Mainland. Unfortunately there will be an additional charge for deliveries made to the Scottish Highlands & Islands, Eire, Isle of Man, Jersey, Guernsey and other Channel Islands along with any orders shipped to Europe. When this occurs we will contact you first to agree the additional charges before processing your order.

Deliveries

We aim to deliver your order as quickly as possible. The actual time taken for delivery varies from both supplier to supplier and carrier to carrier but generally your goods will be delivered within 3 - 5 working days.

Delivery normally takes place Monday to Friday between 08:00 am and 18:00 pm

All deliveries will have to be signed for at the delivery address, however we understand that this is not always possible and in certain circumstances it is possible, with prior arrangement, to have goods left safely whereby the carrier will accept a sign note left on your front door specifying where the carrier can leave the goods safe.

Once goods have either been delivered to you or have been left safe upon the collection of a signed note, the responsibilty of the goods then falls on you the customer. Any loss or damage to goods after this time shall be at your own risk.

Should delivery be refused at the delivery address and then requested to be delivered at a later date, then Wally & Co reserve the right to make a charge for the second delivery.

It is the responibility of the person receiving the goods to check that all packages are counted for and checked for damage before signing. If any packaging appears damaged, please check that the contents are intact and then note the damage on the delivery note before signing.

Once the goods have been inspected and any damage identified, please notify our Customer Services dept of the damage either by telephone or email by sending your email and any photos that you can to: info@wallyandco.com .

This should be done within 5 days of delivery.

Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer. We are a UK based company and are subject to English Law.

Shopping Assurances

Wally & Co are a member of the Safebuy Assurance Scheme for web-based retailers. Safebuy protects you the consumer and in the event that there is a problem which you can't resolve directly with the retailer, Safebuy Mediation will is there to help and is free of charge.
Safebuy was set up by Which? and is supported by the UK Government to ensure that online retailers are adhering to guildines and conforming to Acts.
When buying from a SafeBuy member, you can be confident that you'll have a hassle-free online shopping experience. All members:

* Clearly show their delivery charges and delivery-inclusive prices
* Keep your personal information safe and secure
* Give their full contact details so you can contact them if there's a problem
* Process your Credit Card details securely
* Promise not to use spam for marketing

Customer Satisfaction

Our aim of is to ensure that you are completely satisfied with your purchase. We only supply quality products from hand picked manufacturers. If you are not sure which product / model will be best for, please call our help line on 0800 800 9542 and we will do our best to help you.

Comments and Suggestions

We welcome any comments or suggestions on our products or services. Please get in touch by using the email form of the Contact Us Page.

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