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Contact Details

Wally & Co
55 Dukes Ride
Crowthorne
Berks
UK
RG45 6NS
Tel No : 0844 800 9542

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Orders and Deliveries


Orders

Orders that are placed between Monday - Friday and received before 12pm midday, will be processed on the same day that the order is received. Orders receives after this time will be processed at the earliest opportunity.

Orders that are received on Saturdays, Sundays and Public Holidays will be processed on the next working day.

When completing your order online, please ensure that you have entered all your personal and delivery details correctly, including an accurate postcode and contact telephone numbers. It is important that we are able to get in touch with you should there be any issues with either your order or delivery.

All orders placed with Wally & Co are delivered  FREE to UK Mainland. Unfortunately there will be an additional charge for deliveries made to the Scottish Highlands & Islands, Eire, Isle of Man, Jersey, Guernsey and other Channel Islands along with any orders shipped to Europe. When this occurs we will contact you first to agree the additional charges before processing your order.


Deliveries

We aim to deliver your order as quickly as possible. The actual time taken for delivery varies from both supplier to supplier and carrier to carrier but generally your goods will be delivered within 3 - 5 working days.

Delivery normally takes place Monday to Friday between 08:00 am and 18:00 pm

All deliveries will have to be signed for at the delivery address, however we understand that this is not always possible and in certain circumstances it is possible, with prior arrangement, to have goods left safely whereby the carrier will accept a sign note left on your front door specifying where the carrier can leave the goods safe.

Once goods have either been delivered to you or have been left safe upon the collection of a signed note, the responsibilty of the goods then falls on you the customer. Any loss or damage to goods after this time shall be at your own risk.

Should delivery be refused at the delivery address and then requested to be delivered at a later date, then Wally & Co reserve the right to make a charge for the second delivery.

It is the responibility of the person receiving the goods to check that all packages are counted for and checked for damage before signing. If any packaging appears damaged, please ckeck that the contents are intact and then note the damage on the delivery note before signing.

Once the goods have been inspected and any damage identified, please notify our Customer Services dept of the damage either by telephone or email by sending your email and any photos that you can to:  info@wallyandco.com .

This should be done within 5 days of delivery.